- Our NOC
(Network Operations Center)
- Proactively monitors all internet connections and managed hardware connected to our network. Our NOC will work with our onsite technician to activate your new internet services professionally, fast diligent.
- Industry High SLA
(Service Level Agreements)
- Network Availability 100%
Latency 65 milliseconds or less
Packet Loss no more than 1%
Network Jitter, no more than 1%
Please contact your dedicated account manager or use one of the following options to allow us to assist with your request.
1. Use our online live support chat system to initiate your request.
2. Use our online ticketing system by accessing your online portal and submitting your request https://secureportal.globalitcom.com.
3. Call into our support line (877) 822-5565 Option 1
4. Access to your computer: If you are working with one of our technicians and have been directed to this page, please select your operating system from below and click to download our plugin so we can assist you further with your support request.
Every account receives a dedicated account manager. Our management team very is involved with day to day business operations and customers daily. This is just one of the many reasons that helps make our high quality customer support and relaible project management make us a valuable resource for any business.Read More
Once installation is completed
You will be able to access your online performance tools or open a ticket request through our corporate website portal. https://secureportal.globalitcom.com
In this portal you can:
- Securely view and pay invoices
- Update contact and billing information
- View technical information about your service
- Test your connection using our performance tools
- View web in / out traffic bandwidth statistics
- Open or view a ticket request or trouble ticket online
- Check monitors and notifications
- Reboot servers or equipment